Dwayne Griffith

Orchestrated the recruitment and development of a 18-20 person sales team across B2B, B2C, D2D, and Event Sales, driving consistent performance.

Spearheaded program operations and compliance with federal guidelines, ensuring audit readiness and seamless execution.

Cultivated strategic partnerships with nonprofits, social workers, property managers, and housing authorities to expand program reach.

Delivered over $800K+ annually in program-driven enrollments, consistently exceeding performance targets.

Streamlined payroll workflows using ADP, ensuring accurate and on-time compensation for field staff while resolving discrepancies.

Managed a consistent monthly portfolio of 30-40 business accounts, overseeing merchant service health and operational continuity.

Directed end-to-end onboarding and technical setup for Clover POS systems, ensuring precise hardware and software configurations met specific business requirements.

Facilitated the full implementation lifecycle for new merchant accounts, including data migration, account structuring, and final activation.

Developed and implemented customized reporting tools, providing business owners with actionable insights into transaction data and performance.

Managed PCI compliance protocols and audit readiness for all new accounts, upholding financial security standards.

Tracked and located high-risk customers affected by Takata airbag safety recalls, prioritizing life-threatening cases for immediate action.

Collaborated with Honda dealerships and service managers to coordinate outreach, scheduling, and follow-up, improving service efficiency.

Analyzed recall data and customer response patterns to enhance contact and repair conversion rates.

Contributed to a projected 60% increase in airbag repair completion rates, significantly exceeding program benchmarks.

Provided accurate Salesforce reporting to support Honda's national safety and compliance initiatives.

Directed multi-state operations for a 25-person sales team across TN, MS, and KY, optimizing performance and growth.

Achieved a 40% increase in AT&T market penetration through strategic sales initiatives.

Managed Salesforce CRM, pipeline reporting, and KPI tracking to drive data-informed sales strategies.

Led full-cycle recruiting, onboarding, and leadership development, building a high-performing sales organization.

Oversaw comprehensive payroll processing, including commissions and incentive structures, ensuring accurate compensation.

Managed and developed a 10-person sales team, generating over $800K+ in annual revenue.

Performed full-cycle recruiting, onboarding, and payroll workflows for team members.

Monitored performance metrics and supported budget oversight to optimize team efficiency and profitability.

Designed and delivered comprehensive onboarding and training programs for Verizon FIOS sales teams.

Coached and developed 8 high-performing sales representatives, enhancing their product knowledge and sales techniques.

Provided targeted field training, product knowledge, and performance coaching, resulting in improved team productivity and sales outcomes.

Executed successful B2B, D2D, and fundraising campaigns for Fortune 500 clients.

Cultivated strong client relationships, driving significant revenue growth across multiple industry verticals.